FAQs

How long will it take to receive my order?

All our products are shipped within 1-3 business days. We are using Finnish Postal Service (Posti) for shipping our bags. Normal delivery time in Finland is 1-5 business days.

Click here to check all the details for our shipping methods and time.

Can I modify or cancel my order?

Yes. You must contact us (info@suoja.cc) before your order is being shipped. After shipping it is not possible to modify or cancel your order.

What payment methods are available?

You can pay your purchase with Visa-, Visa Debit, Visa Electron-, MasterCard- and Debit MasterCard cards. We also accept payments through Apple Pay.

How do I return my bag?

You can return your bag within 14 days of ordering. All returned items must be unused and sent back in its original packaging. At the moment we are not offering free of charge returns.

Click here to check all the details for returning your bag.

How long will it take to get a refund?

We will make the refund as soon as possible as your return is accepted and received. Please notice that we are not offering a refund for the postal fees.

Once the package has been accepted it can take up to 5 business days for the money to reach your original payment method.

International orders

We are currently working on shipment methods outside Finland. If you are interest in purchasing one of our handlebar bags and you live outside Finland, please contact us (info@suoja.cc) so we can help you with your order!